Cookies Policy

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit our website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies contain information that is transferred to your device's hard drive. They help us improve your experience by remembering your preferences and understanding how you interact with our website.

2. How We Use Cookies

IT ACCOUNTS SUPPORT LIMITED uses cookies to:

• Essential Functions: Enable basic website functionality and security
• User Experience: Remember your preferences and settings
• Analytics: Understand how visitors use our website to improve our services
• Marketing: Deliver relevant advertising and measure campaign effectiveness (with your consent)
• Communication: Enable features like contact forms and live chat

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are strictly necessary for the operation of our website. They enable core functionality such as security, network management, and accessibility.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

3.3 Functional Cookies

These cookies remember your preferences and personalize your experience.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and track marketing campaign effectiveness. We only use these with your explicit consent.

4. Third-Party Cookies

Our website may contain content from third-party services that set their own cookies. These include:

• YouTube: For embedded training videos and course previews
• Google Maps: For location services and directions
• Social Media: For sharing buttons and embedded content
• Payment Processors: For secure payment processing
• Customer Support: For live chat and help desk functionality

We have no control over these third-party cookies. Please refer to the respective third parties' privacy policies for more information.

5. Your Cookie Choices

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner that allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your cookie preferences

5.2 Managing Cookie Preferences

You can change your cookie preferences at any time by:

• Clicking the "Cookie Settings" link in our footer
• Using the cookie preference center
• Adjusting your browser settings (see below)

5.3 Browser Settings

You can control cookies through your browser settings. However, please note that blocking essential cookies may affect website functionality.

6. Cookie Consent Management

6.1 Consent Categories

We categorize cookies into the following consent categories:

• Strictly Necessary: Cannot be disabled (required for website function)
• Performance: Can be disabled (website analytics and optimization)
• Functional: Can be disabled (enhanced user experience features)
• Marketing: Can be disabled (advertising and remarketing)

6.2 Withdrawing Consent

You can withdraw your consent for non-essential cookies at any time by:

• Accessing the cookie settings panel
• Emailing us at [email protected]
• Clearing your browser cookies

7. Impact of Disabling Cookies

Disabling certain cookies may affect your website experience:

• Essential Cookies: Website may not function properly
• Performance Cookies: We cannot analyze and improve user experience
• Functional Cookies: Personalization features may not work
• Marketing Cookies: You may see less relevant advertisements

8. Mobile Apps and Other Technologies

This policy also covers similar technologies used in our mobile applications and other digital platforms, including:

• Local storage and session storage
• Web beacons and pixel tags
• Software development kits (SDKs)
• Device fingerprinting techniques

9. Data Protection and Privacy

Cookie data is processed in accordance with our Privacy Policy and applicable data protection laws, including GDPR. We ensure that:

• Personal data collected via cookies is processed lawfully
• Data is kept secure and confidential
• Data is not retained longer than necessary
• You can exercise your data protection rights

10. Updates to This Policy

We may update this Cookies Policy periodically to reflect changes in:

• Our use of cookies and similar technologies
• Legal requirements and regulations
• Industry best practices
• Third-party services we use

We will notify you of significant changes through:

• Website banners or notifications
• Email communications (for registered users)
• Updates to this policy page

11. Contact Us

If you have any questions about our use of cookies or this policy, please contact us:

12. Useful Links

• About Cookies - General Information
• All About Cookies - Management Guide
• ICO Guide to Cookies
• Our Privacy Policy
• Our Terms and Conditions